SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kzhel.com Motorbikes and Cars Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kzhel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good fit , good Quality
Good product. Good packing. Reasonable receipt time. Problem for me: the magnification of the mirrors is too strong, it reduces the field of vision. It takes a step back to not have a blurred vision and this problem accentuates at night. Really shame on this point.
Excellent mirrors, quite firm, at over 120 a little unreadable by vibrating, but do not lose their function 10/10
2 weeks to get to Canary Islands, very fast. They look luxury
Received in 7 days arrive well packaged the quality and the finishes of the product are very well done and the mirrors are very robust I recommend
Received quickly in Belgium Thank you store very correct
The mirrors look great! They can mount right onto the handle bars, or onto the stock bar-ends (I assume are stock). The brackets are not CNC, but the motors are. Very happy with the product.
The parcel received the goods whole and corresponds to the description.
The quality is excellent I'm happy with the purchase
The product gives exactly the description! Very beautiful the mirror and beautifully finished. Quality material and the lens is bluish sensational! Arrived in 2 weeks in Brazil, before even imagined arrive. Grateful for shipping!
Well packed and protected are rather small but they are very well
Thank you mirror fire. Recommend. Everything came whole without cracks.
Decent quality, fit and finish
Everything is ready to be mounted, well finished product, well worth the price
It looks good quality, to do with the vibrations of the bike if it does not move with time.
All right. Rear great build quality is concerned with the issue of vibration can forget. Mirrors with viewing angle great approaching the original that comes on the bike, color bluish greatly decreases the issue of light reflections.
Very beautiful mirror! Does ahuitelno! Прихуярили for a week and a half! Once installed! Advise store!
Fast shipping, recommended tent and store! To missing assemble .. as images, crystal blue anti-glare, when the Mount pictures updated (in my case, for scooter Yamaha)