SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Kzhel.com Motorbikes and Cars Accessories (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://kzhel.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks alot, the delivery was fast, item works perfectly on a nmax 155
These work quite well and are the best design on the market.
picture and description was dead on but hvnt used it yat
Arrived within delivery window and was well packaged. Easy to fit on my F800GT and so far I'm impressed with the quality and operation. Holds the throttle well and very easy to make slight adjustments while it is locked.
Good quality, install it and it work for me.I install the thinner friction pad and now in high vibration the throttle return a little, but it is good enough to relax my hand.
Works like a charm. Installed on my Honda Crosstourer And it does it's job. the quality is OK, entirely metal, good black paint, fits and fastens OK. I did one ride and I like it. Easy to switch and makes the throttle not returning by itself, but you can adjust and twist it more or less without disengaging it. A good alternative for it's price of the Atlas one.
Something complicated to install if you have heated cuffs
Works perfect and is high quality, thanks!
All metal products seems good quality have with time
Looks like a good quality product. haven't installed it yet.
Good product and good communication with the v Around
Very good product, works perfectly
Works fantastic!! Very good quality. Great store. Fast shipping.
It came quickly. I did not immediately put it up, I went))) The gas Pen does not eat, all the rules. For bmw1200 GS use the thinnest sticker. And to take for goose is more important management.
One of the more user friendly and intuitive throttle controls. What is nice is that the odds are pretty good that you can find the right thickness to provide a solid "lock" on the throttle position.. Many of my past throttle locks tend to vibrate to a slower rpm over a short period of time. This one seems to lock very positively.
Installed on Honda NC750X 2014G. Came without problems.